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Cannot upgrade ?! Lost Admin menu!

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10 years 11 months ago #16899 by Netizen
Cannot upgrade ?! Lost Admin menu! was created by Netizen
I had version 3.1.2 and I tried to upgrade to 3.1.3 by installing over the 3.1.2.
The operation failed with message:
>>
Warning
Copy file failed

Error
Error installing component
>>

I thought this would be permissions problem so checked the permissions of my declared tmp directory. Confirmed that it is 0755 so this was not the problem. Contents of tmp are none. Nothing apart from index.html.

I then tried to upload the zip file inside the tmp dir and run the installation from there. Same errors.
I then realised that inside Joomla admin there is NO AdsManager menu anymore! So there is nothing I can do anymore with adsmanager as I have no interface for it.

Please help! :woohoo:
The following user(s) said Thank You: adarr
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10 years 11 months ago #16908 by tompap
Replied by tompap on topic Cannot upgrade ?! Lost Admin menu!
Hello,

If you upload the zip in tmp directory, it should be a directory (so unzip zip in a directory adsmanager).
Here you have a problem with some right not in tmp maybe but on components/com_adsmanager directory.

If you don't have any modules configure, you can uninstall adsmanager and reinstall it.

If you have some modules if you uninstall it you will have to reconfigure your adsmanager modules.

Anyway this is for sure a problem with file permissions.
Do you have a valid subscription account (for support ?)
The following user(s) said Thank You: adarr
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10 years 11 months ago #16915 by Netizen
Replied by Netizen on topic Cannot upgrade ?! Lost Admin menu!
Thank you for the reply.

I upped the permissions of the tmp folder from 0755 to 0775 (=gave group write permission) and it worked.
Shouldn't the permissions of tmp be 0755 ?
Btw Group+Owner are the same so I quite don't understand why I had to add the group +write permission to make it work.
The following user(s) said Thank You: adarr
Moderators: perry
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