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Accueil / forum / Public Forum / Main Forum / [RESOLVED] Send an Email sends message to admin

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[RESOLVED] Send an Email sends message to admin

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11 years 11 months ago - 11 years 11 months ago #8212 by Beatru
Hello,
Can you please help me with this ?
When I click on Send an Email in an ad, and use the contact form, the message is not sent to the poster of the ad. But instead the email is sent from the site admin to the site admin.
I searched the forum and did not find anybody with the same issue.
I use your component since many years on another website with the exact same settings ; the Send an Email function is working normally there.
Do you have any idea what is the problem ? Thanks !
Adsmanager 3.0.1
Joomla 3.3.6
Last edit: 11 years 11 months ago by loic.
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11 years 11 months ago #8241 by loic
Hello,

Have you checked if the email moderation is not enabled in the configuration ?

If the email moderation is enabled, you need to validate each mail in the administration of AdsManager before sending them.

Best regards.
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11 years 11 months ago #8272 by Beatru
Thank you for your answer. You are right, it was enabled !
So I need to disable this email moderation ?
Don't know what that means exactly, it sais "Envoi une copie du message utilisateur à l'administrateur" (Send a copy of a user message to the administrator).
Does it mean : when enabled, the admin receives a copy of the email sent by users, but the email itself has been correctly sent to the user or not ?
Thank you,
Béatrice
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11 years 11 months ago #8284 by loic
Hello,

The email moderation will notice you that an user want to send a message to an ad provider, the email will not be sent right away.

You need to go to the administration of AdsManager and go to the 'mail' menu. On this page, you will see a list of all the email you need to validate.

The validation will send the emails to the providers.

By the way, if you are French, we are also French, so we can speak French if you want :).

Best regards.
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11 years 11 months ago #8296 by Beatru
Thank you Loic !
I did not know this and I use your component since 5 years :-)
I had never used this email moderation before.

Thanks for fast and helpful answer.

(Je vous écris en anglais pour que ce soit utile à un plus grand nombre d'utilisateurs du forum ;-)

Thanks again,
Béatrice
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11 years 11 months ago #8308 by loic
Hello,

I update the topic subject to resolved.

Best regards.
The following user(s) said Thank You: Beatru
Moderators: perry
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