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Accueil / forum / Support / Invoicing Support / Sending email to customer

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Sending email to customer

5 years 8 months ago #26820 by veselinovm
Hi to all,
I tried to send invoice from backend to customer, but it is not sending.
Please help, Thanks,
5 years 8 months ago #26826 by loic

do you have an error message ?
The Joomla emails are correctly sent ?

Best regards.
5 years 7 months ago #26830 by veselinovm
No any error in console or network, even Joomla green balloon said that email is sent, but no email...
5 years 7 months ago #26835 by loic

And in the spambox of the recipient ? Do you see the email ?
We are using the email feature of Joomla to send those emails so if the Joomla emails don't have issues, this one must work too.

Best regards.
5 years 7 months ago #26867 by veselinovm
NO, checked first...
I am using smtp. In Joomla config panel, test mail is working., also Contact page and contact seller form. Just from backend to send Invoice is not working.
5 years 7 months ago #26872 by loic

One last test before I ask you for credentials.
Could you try to send the email without pdf attachment ?
You can change that in the email setting (in the backend, components -> invoicing -> Setup -> Email).

Best regards.
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