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Accueil / forum / Support / AdsManager Support / unable to renew ads

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unable to renew ads

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codiceclick
Topic Author
Offline
Gold

11 years 3 months ago - 11 years 3 months ago #2961 by codiceclick

unable to renew ads was created by codiceclick

Hi, I have created a website about 1 month ago, based on ADSManager 2.9.5. All works fine until today when some ads are expiring. The users correctly receive the email, they click on the link to renew and log-in. Then select 1 of the 2 renewal methods we created (the result is the same for both), the system show the period of renewal and the correct cost (in credit). When the user click on "renew" button, (see attached SCREEN1.jpg) the page "My Ads" is displayed, with in head a message "Ad published" (SEE SCREEN2.jpg) but the expiration date of the ad and the user credit are the same as before. No errors are received and no ads can be renewed.

Can you help me please???

Thank You

Enea.

Last edit: 11 years 3 months ago by codiceclick.

tompap
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11 years 3 months ago #2969 by tompap

Replied by tompap on topic unable to renew ads

Please send me by email, URL + admin account + FTP account, we will check that and fix if needed as soon as possible to avoid expiration of some ads.

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