Login or create new account.

By registering on joomprod.com, you will have immediate access to all our free products and to the public side of our support forum.

Enjoy our subscriptions.

Each of our subscriptions allow you to enjoy the private side of the support forum and all the update of our products for a period ranging from 3 months to 1 year.

Payment And immediate download.

After subscribing to one of our subscription, the products are immediately downloadable.


Or Register
Accueil / forum / Support / AdsManager Support / Problems after updating Joomla to version 6.3.3

Support Availability Because we must sleep sometimes

Working days: Monday to Friday.
Reply time: Depending on the complexity of your support issue it's usually between a few hours to 48 hours.

Support is only guaranteed to paid subscribers



The forum is in read only mode.

End of Forum > Moving to ticket system (01 Jan 2014)

The forum is now in read-only mode.

To send us support request, please open a tickets > Support > Tickets Support

We have tested the ticket system during the last 3 months and we are sastified with it. So the forum is just for history now.

Problems after updating Joomla to version 6.3.3

2 years 10 months ago #22358 by iamalive

After updating to Joomla 3.6.3, this component created a problem on my site, where I use Gantry 5 and a template from Rockettheme. Specifically, assigning templates to diifferent pages no longer works unless I uninstall your component.

I have raised the issue initiall with Rockettheme here : Assignment problem

I am passing this information on to you, as I have to uninstall the component and either search for a new one, or - much preferred - you work with Matias Gries to identify what exactly in Joomla caused Adsmanager to behave this way and provide an update fix.

I look forward to hearing from you.

Best regards
2 years 10 months ago #22360 by iamalive
Hi again

I don't know if you checked the thread at rockettheme out or not. If you have you'll have read the solutions which Matias identified. If you didn't then here it is.

There is issue in the component which causes template style assignments to break in the whole site. I was able to track down the issue to require_once inside router.php -- after removing it, the site starts to work properly again. Offending line is:

The library file is making calls to $app->getTemplate() multiple times. This is bad because of all of this happens before Joomla router has figured out which template to use. Running the function too early will force Joomla to always use default style and thus breaks the template style assignments in the whole site.

EDIT: Before the issue was restricted to a single component, but after a change in Joomla router in 3.6.3 the issue now affects all the pages.

I hope this helps. I'd appreciate feedback and when I can expect an updated Version of adsmanager.

2 years 10 months ago #22378 by loic

An issue was corrected by the developpement team recently, I will forward that issue to them.

Best regards.
2 years 10 months ago #22467 by juloaadmin

Official fix :
in router.php

remove line from the top of the file

and put this line just after
function AdsmanagerBuildRoute(&$query)


function AdsmanagerParseRoute($segments)
2 years 10 months ago #22510 by iamalive

I don't get it.
This is a bug in your product which has caused problems to a number of joomla sites and after quite some time - even though I provided you with a very clear problem description - you now want me to go and patch the programm I paid you for?

Why don't you just issue an update? I've had a product that I can't use for over a month and I now have to go and mend it myself?

I think I'll go and pass this on as a description of the quality of support you provide by commenting on the extensions directory. Is that what you want?

Your approach to your clients astonishes me!
2 years 10 months ago #22516 by loic

We are currently adding new features and fixes to the next version.

Usually, we gave the solution to the customer who doesn't want to wait for the next release.

Best regards.
Time to create page: 0.142 seconds
Powered by Kunena Forum