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Accueil / forum / Support / AdsManager Support / Expired items not deleting and disclaimer

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  7. Expired items not deleting and disclaimer

Expired items not deleting and disclaimer

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12 years 4 weeks ago #7304 by rmurray525
Expired items not deleting and disclaimer was created by rmurray525
After one of the last updates, I have had a few issues with the extension I haven't had. I have been able to adjust everything except these two.
Items are not deleting upon expiration. As you can see in the attached, it is set to delete after 7 days. This has always worked just fine till now.

Also, I paid for a subscription but the disclaimer is still on the bottom of my site.

I have tried to re-download the full extension to try and upload but the server keeps disconnecting me before I am able to finish the download.
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12 years 3 weeks ago #7314 by loic
Replied by loic on topic Expired items not deleting and disclaimer
Hello,

In the configuration of AdsManager, 'Expiration' tab, did you set the expiration option to 'yes' ? If so, Did you select the option 'Delete' for the setting 'After Expiration' ?

If the parameters are set correctly, the problem may come from the cron.
What is the value of the cron type setting in the 'General' tab of the configuration ? If it is set on 'Linux Crontask' try to change it to 'On user request'.

If this modification cause a blank page on your website, you need to download the last version of AdsManager.

And for the disclaimer, could you explain the problem a little more ? I'm afraid I don't understand what happens.

Best regards.
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12 years 3 weeks ago #7325 by rmurray525
Replied by rmurray525 on topic Expired items not deleting and disclaimer
It is set to expire and delete in 7 days. It has worked for about 3 years with no issues till now.
I tried the "on user request" and it did seem to change anything.
Also, I have tried 7 times to download the full package from your website. It has timed out every time so far.


As far as the disclaimer, I am speaking of where it says, "Classified Ads Software powered by Juloa.com" at the bottom of the ads.
Like I mentioned previously, I ordered the silver package so that I could remove this but I has not come off yet. Maybe it is another thing that should fix if I can get the package downloaded from your website.

Thank you very much for the help so far.
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12 years 3 weeks ago #7326 by loic
Replied by loic on topic Expired items not deleting and disclaimer
Hello,

Could you send us an email - link this topic in it - at support @ juloa.com (remove the spaces) ?

I will directly send the package to you via email.

Best regards.
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12 years 3 weeks ago #7419 by rmurray525
Replied by rmurray525 on topic Expired items not deleting and disclaimer
Thank you for these files.
I just uploaded it and the items are still not deleting.
I still have items from September even though they are supposed to delete in 7 days

However, this did take care of the other issue (as I thought it would).

Any more ideas on why this is not deleting automatically?
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12 years 3 weeks ago #7437 by loic
Replied by loic on topic Expired items not deleting and disclaimer
Hello,

I still think the problem come from the cron but I'm not sure.

Could you send me an FTP + admin account at support @ juloa.com (remove the spaces) ?

Best regards.
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