#125 – Refunding

Posted in ‘Support’

This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Wednesday, 22 November 2017 18:36 CET

TarlyMormont

Good evening,

I recently bought the AdsClarity template and thought this template would be part of the Adsmanager component, in fact it is completely not. It is a basic Joomla template that adds style to Adsmanager classes. I don't use this product anymore and my decision, and would like to be refunded.
Best Regards,

Tarly.

PS: I already sent you a message using the contact form and received nothing, please answer me ;)

Custom Fields

Joomla Version: 3
PHP Version: 4
Product: AdsManager
Product Version: Ads Clarity

Thursday, 23 November 2017 09:04 CET

loic

Hello,

Please send an email directly to the support mailbox at support @ juloa.com (remove the spaces).

Only the manager can refund a product.

Best regards.

Tuesday, 28 November 2017 19:49 CET

TarlyMormont

Fine I have sent an email and will mark this post as resolved when the request will be accepted, thanks for your reactivity.

Wednesday, 29 November 2017 09:40 CET

loic

Hello,

You're welcome.

Best regards.

Friday, 01 December 2017 09:19 CET

TarlyMormont

My request has been accepted even though there isn't a special refunding policy. I would like to thank the support and the manager for their reactivity.

Thanks !

Friday, 01 December 2017 16:42 CET

loic

Hello,

No problem :)

Best regards.

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