Troubleshooting for the current version

#440 – AdsClarity 3_2_0 quickstart_3_2_0 and adsmanager quickstart

Posted in ‘Support’
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Tuesday, 06 November 2018 18:11 CET
arabicfingers
Joomla! version :3.9
PHP version :5.6
AdsManager version :3.2

hello
i have 2 problem
1- i have purchased a copy of AdsManager version :3.2 and the subscription is still active and a few days ago i bought AdsClarity 3_2_0 i get template download link But I did not get it AdsClarity quickstart, It is true that you bought them separately And i do not think it is fair to buy it twice that My account is still subscribed.
2- for AdsManager quickstart i tried several times to run in my server But there are installation problems
regards
Custom Fields
Joomla Version
3.9
PHP Version
5.6
Product
AdsManager
Product Version
3.2
Attachment
Tuesday, 06 November 2018 18:52 CET
loic
Hello,

First, please do not create multiple tickets for the same issue or it will take longer to process.

1. I will ask the manager for a refound of one of the subscription.

2. I need more details to help you, how did you try to install it ?
To install the quickstart, you need to upload it on your server and unzip the archive, then go to your URL and follow the installation steps.

Please be aware that it will erase all your datas.

I remove your other tickets.

Best regards.
 
Tuesday, 06 November 2018 19:41 CET
arabicfingers
Dear sir i only click one time but something error in webpage please check file attach
Attachment
Tuesday, 06 November 2018 19:47 CET
arabicfingers
for now i only ask for quickstart for template AdsClarity
Friday, 09 November 2018 10:23 CET
loic
Hello,

I don't understand the issue you have with the support system, I am not able to reproduce it no matter what I do.

For the AdsClarity template, did you try to install it like I explained in my last message ?

Best regards.
 

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